Triage Supervisor, Bureau of Health Promotion of Justice Impacted Populations

Division/Work Unit:
MHY Prev. & Early Interven.

Job Description:
OFFICE TITLE AND JOB DESCRIPTION AMENDED** New York City Department of Health and Mental Hygiene, Division of Mental Hygiene seeks one (1) full- time Triage Supervisor for the HEAT program in the Bureau of Health Promotion of Justice Impacted Populations. Program Background: Triage: Triage was established to support the referral process for both the HEAT and Co Response programs within the unit. The triage desk serves as the “air traffic control” for the entire unit. HEAT (Health Engagement & Assessment Team): HEAT was designed to address the unique needs of individuals encountered by first responders (NYPD, FNDY, Parks, etc.) at the intersection of public safety and behavioral health. HEAT employs behavioral health professionals and peers with lived experience to engage and support individuals with mental health issues, substance use, co-occurring disorders and health issues who can benefit from short-term engagement, support and linkage to services in the promotion of better health and criminal justice outcomes. Co Response Team (CRT): The CRT Model is a collaboration between the New York Police Department (NYPD) and the Department of Health and Mental Hygiene (DOHMH), with a mission of serving individuals presenting with behavioral health challenges (mental health and substance misuse) as well as an elevated risk of harm to themselves or others. The Triage Supervisor, reporting directly to the Triage Program Director, is primarily responsible for managing incoming HEAT referrals, community deploying teams and providing telephonic support to teams in the community responding to issues. To do so the supervisor will: • Oversee staff management of incoming and outgoing information in real time • Work closely with HEAT supervisors to provide clinical oversight to cases • Ensure staff appropriately gather and record all referral information to determine appropriate response • Work closely with NYPD and the Co- Response 911 expansion Team teams to conduct assessments and identify appropriate level of care with the goal of reducing the high number of behavioral health-related 911 calls with an emphasis on Upper Manhattan and Upper Bronx • Oversee the coordination of community-based team deployments for HEAT including scheduling the assignments for both tours • Provide supervision to Triage Coordinators • Troubleshoot any challenges, issues or concerns that might arise and escalate issues to management as necessary • Ensure data entry into program system and other relevant databases is accurate and concise • Incorporate best practices for engagement, de-escalation and peer intervention services • Ensure staff record keeping is timely, concise and accurate • Review workups for quality improvement • Coordinate with other collateral players, as needed • Work with other City agencies, community providers and relevant collateral contacts to coordinate appropriate responses to individuals in need at various points in the system; • Participate in all program-related and supervisory meetings. • Other responsibilities as assigned by management.

Minimum Qual Requirements:
1. A Master’s Degree in Social Work from an accredited school of social work and three years of full-time satisfactory experience practicing social work utilizing one, or a combination of, casework, group work and community organization methodologies, at least two years of which must have been in a supervisory capacity. 2. Certification/License Requirements: A valid Certified Social Worker (CSW) certificate or Licensed Master of Social Work license (LMSW) issued by the New York State Department of Education must be obtained within one year of the date of appointment. Employees who fail to obtain their CSW or LMSW within one year after appointment will automatically have their probationary period extended for no more than six months. Failure to obtain the CSW or LMSW by the end of 18 months of service will result in dismissal. 3. Special Note: Section 424-a of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities has been the subject of a child abuse and maltreatment report. The agency has the discretion to assign a candidate who has been the subject of a child abuse and maltreatment report to a position with no child-care responsibilities.

Preferred Skills:
• Licensed New York State Masters-level Mental Health professional in good standing • 5 years direct service experience working with highly vulnerable populations, particularly the homeless, and people with health, mental health, substance abuse issues as well as families • Strong understanding of the intersection of NYC’s criminal justice and behavioral health systems Demonstrated knowledge and experience with best practices around violence risk identification and management, engagement of hard to reach clients, harm reduction, motivational interviewing, trauma informed care and, non-violent crisis intervention techniques. • Experience supervising peers and familiarity with peer models. • Significant provider experience in behavioral health treatment and/or services. • Ability to establish and maintain effective working relationships internally and externally; • Strong interpersonal skills; • Proficient in computers, including Microsoft suite; • Creative problem-solver who enjoys working in fast-paced environment, is highly motivated and ability to coordinate multiple projects/tasks

Additional Information:
**IMPORTANT NOTES TO ALL CANDIDATES: Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as: • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license. • Proof of Education according to the education requirements of the civil service title. • Current Resume • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone) Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses. If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card. **LOAN FORGIVENESS The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

To Apply:
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 428565. We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted. The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply. All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record

Hours/Shift:

Work Location 1:
Manhattan, 455 1st Ave – NYC Travel required **AMENDED

Recruitment Contact:

Residency Requirement:
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.