Human Resources Associate

*Only candidates with permanent civil service titles are eligible to apply.*
*Interested candidates with similar civil service titles may apply.*

The New York City Taxi and Limousine Commission (TLC) is the agency responsible for regulating for-hire vehicle industries in New York City, including drivers and owners of yellow medallion taxis, green-boro taxis, community car services, black cars, certain luxury limousines, commuter vans and paratransit vehicles. These industries serve more than one million passengers each day and are a key component of the City’s transportation network.

The Human Resourced Associate will provide support for the agency’s human resources functions including personnel services, classification, recruitment, civil service administration, benefits, leaves, and employee programs, and perform responsible analytical and reporting functions.

Responsibilities will include:

Perform recruitment, on-boarding, and personnel activities; implement complex actions through HR management systems including NYCAPS, CHRMS, PMS, WCS, and PRISE; administer new hire, promotion, title change, transfer, and employee separation requests; handle pre-employment processing, onboarding, new hire orientations, and exit interviews; track and determine eligibility for various leave types including Family Medical Leave Act (FMLA), Paid Family Leave (PFL), sick leave, parental leave, personal leave, childcare leave, military leave, Special Leave of Absence Coverage (SLOAC), and Workers’ Compensation; workers’ compensation administration; process verification of employment and Traveling Personnel Folder (TPF) requests, and transfer of leave balances for current City agency employees; coordination and facilitation of employee processing ensuring adherence to NYCAPS workflow procedures and citywide requirements and regulations; attend external hiring events and facilitate internal hiring pools; issuance and replacement of employee IDs, and building access cards; tracking, reporting, and escalating issues; customer service liaison with internal teams, new hire candidates, oversight agencies, and external entities; assist with tasks & standards and performance evaluation compliance and related reporting; residency compliance monitoring; reports, organization chart updates, and records management; assist with coordination for special programs such as onsite blood drives, flu shots, wellness activities, pilot programs, etc; conducting internal employee orientations for new hires; preparation of confidential reports and documentation, research, analysis, correspondence, filing, and records management; serve as a back-up for team members in their absence; and coordinating special projects as assigned.

Work Hours: Monday-Friday, 9:00am-5:00pm

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
4. Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

The preferred candidate should possess the following: 5+ years of professional Human Resources experience in a government setting personnel processes experience workers’ compensation processing and leaves & benefits experience experience with HR management systems including NYCAPS, CHRMS, PMS, WCS, and PRISE, and NYC Personnel Rules and Regulations demonstrated experience with project management and/or process management ability to handle multiple tasks simultaneously under tight deadlines strong quantitative and reporting skills strong analytic, problem solving, and time management skills excellent verbal communication skills and presentation skills strong business writing skills advanced skill level with Microsoft Word, Access, Visio, and PowerPoint programs advanced proficiency with spreadsheet applications excellent organizational skills with strong attention to detail strong customer and quality focus excellent research and documentation skills and ability to excel in a collaborative and fast-paced environment. *Only candidates with permanent civil service titles are eligible to apply.* *Candidates with similar civil service titles may apply.* *Proposed salary will be determined based on experience and preferred skills of the selected candidate.”
55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.