Investigator 1

70.1 TRANSFER QUALIFICATIONS:
One year of permanent, contingent permanent, or 55 B/C service allocated to a Grade 14 or higher eligible for transfer and determined to be similar by Civil Service.

For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

PROVISIONAL QUALIFICATIONS:
Based on the results of the canvass of the current eligible list for the Investigator 1 the Department may elect to make a provisional appointment to this position rather than a permanent appointment. If a provisional appointment is made, the appointed candidate will be required to compete in the next holding of the Investigator 1 exam and be reachable for appointment from the newly established eligible list. The minimum qualifications for Provisional appointment are:

Either Four years of qualifying experience;**OR An associate’s degree in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security AND two years of qualifying experience;**OR A bachelor’s degree or higher in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security.

**Qualifying Experience: Experience in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings.

Non-Qualifying Investigative Experience includes but may not be limited to: Experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.

55 B/C QUALIFICATIONS:
Individuals certified eligible for the 55 B/C program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service Law will also be considered. Please provide a copy of your letter of eligibility with your response.

You must meet the open competitive qualifications from the most recent examination announcement. The open competitive minimum qualifications are:

Either Four years of qualifying experience;**OR An associate’s degree in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security AND two years of qualifying experience;**OR A bachelor’s degree or higher in criminal justice, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security.

**Qualifying Experience: Experience in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings.

Non-Qualifying Investigative Experience includes but may not be limited to: Experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.

FINGERPRINTING QUALIFICATIONS:
Appointment to this position may require that the candidate successfully undergo an investigative screening including a criminal history check.

 

 
Duties Description
The Investigator 1 duties will include but are not limited to the following:

Consumer Complaint Investigations
Perform a wide variety of enforcement and regulatory investigative activities to gather information and report facts on violations of the Do Not Call law, Children’s Product Recall Effectiveness law, and any circumspect marketplace activity that harms consumers.

Receive, process, review, and respond to consumer Do Not Call (DNC) complaints received directly from consumers or other Agencies.

Contact consumers to investigate complaints and conduct in-depth interviews to clarify and affirm the complaints received and obtain additional insight related to the case.

Develop a rapport and cultivate relationships with complainants to establish leads and provide education to consumers about the DNC law, as well as assistance in filing DNC complaints.

Enter and update, as needed, investigation results into the DNC database.

Create investigative case reports summarizing findings.

Monitor and report on top DNC complaint categories and complaint trends.

Monitor and report on Federal trade Commission (FTC) Sentinel top Fraud and Identity Theft complaints and trends in New York State.

Utilize the DNC database to download complaints from the FTC Sentinel database and analyze complaints to aid in investigation efforts.

Utilize proprietary investigative tools to investigate and verify consumer and business information related to enforcement efforts.

Testify at Administrative Hearings regarding any cases assigned.

Marketplace Safety
Respond to inquiries regarding product safety and product recalls and distribute product safety material upon request.

Maintain Children’s Product Safety Recall Effectiveness Act investigation files.

Review retail and online marketplace recall posting policies.

Support product testing program efforts.

Support the Division’s annual Consumer Product Safety Commission State Designee responsibilities with marketplace inspections.

Investigations Unit Support
Contribute to the documentation of procedures and methods employed by the Investigations Unit.

Respond to mail, email and faxes directed to the Investigations Unit.

Maintain proficiency in new and existing investigative tools and technology used in the Unit.

Participate in Unit development meetings and Lean exercises.

Participate in all mandatory statewide learning education classes and attend at least two additional statewide learning courses annually.

 
Additional Comments
The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.

All Department of State employees may be required to be tested weekly for COVID-19 unless they are fully vaccinated. Employees who are vaccinated must provide proof of vaccination status through a secure online portal.