Deputy Director of Program Engagement

The TLC is seeking a Deputy Director of Program Engagement to oversee outreach strategies for the Owner/Driver Resource Center, accessibility programs, and business resources that enhance the customer experience. The Deputy Director of Program Engagement will be responsible for managing daily operations of the Owner/Driver Resource Center and developing outreach initiatives that increase participation and use of services. This role will report to the Director of Programs.

Responsibilities:
Collaborate with internal and external stakeholders to develop and implement communication strategies for individual programs.
Create and execute communication plans through direct engagement, email, and social media.
Analyze and identify successful outreach methods depending on the program and client need.
Create client profiles or personas to anticipate needs and improve customer experience.
Provide high-level of customer service to clients that interact with the Owner/Driver Resource Center and resolve any client issues.
Conduct outreach events including webinars, in-person events, and special projects.
Draft, review, and edit correspondence and external communications to TLC-licensed drivers, medallion owners, and other licensees.
Develop and maintain relationships with internal and external stakeholders.
Research, write reports, and present work to senior leadership including the commissioner.
Visit and present to program sites, community organizations, and other groups as needed.
Perform related duties.
Minimum Qual Requirements
 
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master’s degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least a master’s degree in an appropriate field of specialization and at least two years of experience described in “2” above. Two years as a City Research Scientist Level I can be substituted for the experience required in “1” and “2” above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.
To Apply
 
Click, “APPLY NOW” Current city employees must apply via Employee Self-Service (ESS)
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.
Work Location
 
33 Beaver St, New York Ny
Residency Requirement
 
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.