NYC DEPT OF HEALTH/MENTAL HYGIENE
Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.
As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises — from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic — we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.
Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change
Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.
Program and Job Description:
The New York City Department of Health and Mental Hygiene (NYC DOHMH)’s Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) oversees the City’s response to viral hepatitis, HIV, and sexually transmitted infections (STIs). Its mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV and sexually transmitted infections. BHHS does this through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. The Viral Hepatitis Program conducts surveillance, and develops and implements programs and projects to prevent, manage and treat hepatitis B and C in New York City. The Viral Hepatitis Program administers multiple direct service programs through contracts with syringe exchange programs, community organizations, hospitals, and health centers. The Viral Hepatitis Program operates a Telephone Navigation Program to support New Yorkers to accessing hepatitis B and C care. The T telephone Navigation Program aims to support outreach, linkage to hepatitis care and supportive services, health education, care coordination, and treatment completion. The Community Coordinator will work under guidance and supervision of the Program Manager to support the Viral Hepatitis Program’s telephone navigation activities, including but not limited to outreach, patient interview, linkage to hepatitis care and supportive services, support in hepatitis treatment initiation and completion, care coordination, health education on hepatitis B/C and drug use safety, referral intake, data collection, data documentation, and presentation.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Call patients to assess their needs and barriers to accessing hepatitis B/C care, confirm hepatitis B/C infection status, make medical appointments, provide reminders, and follow up.
Provide hepatitis B, hepatitis C, liver health, and overdose prevention education to patients.
Refer patients to supportive services, such as harm reduction, medication-assisted treatment, rehab, detox, health insurance enrollment, housing, and/or mental health.
Call providers for care coordination and medical records inquiry.
Perform referral intake and data collection.
Document outreach activities and medical records in the NYC Health Department electronic disease surveillance system and maintain patient confidentiality.
Attend internal staff meetings and external meetings.
Give case presentation and participate in group discussion.
Deliver project presentation in meetings or conferences.
Support project planning, implementation, data reporting, evaluation, quality assurance, and material development.
Report to supervisor and leadership on progress of projects.
Complete other tasks as assigned.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Fluent in Spanish.
Experience in human services at public health, health care, or social service settings.
Experience in linkage to medical care and providing health education by phone.
Experience in conducting survey, assessment, or questionnaire with patients.
Comfort with talking about chronic disease, drug use and mental health issues with patients.
Excellent problem-solving skills and ability to develop health care access plan with patients.
Good oral, written, documentation and presentation skills.
Highly organized with attention to detail.
Strong time management skills and able to handle multiple navigation cases.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
Interest in immigrant health, harm reduction and working with vulnerable populations.
**IMPORTANT NOTES TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
Proof of Education according to the education requirements of the civil service title.
Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF.
“FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 575074.
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
To apply for this job please visit a127-jobs.nyc.gov.