Motor Vehicles, Department of
Selected candidates will need to pass a Spanish language proficiency test, at a level that will ensure your ability to perform properly the duties of the position, in order to be appointed.
AND meet one of the following conditions:
1. Eligible for appointment from the Motor Vehicle Representative Spanish Language, G-9, eligible list.
2. In a title that is eligible for reassignment or 70.1 transfer.
3. 55b/c: This position may be designated 55b/c and is subject to verification of applicant eligibility. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program. Please provide a copy of your 55b/c approval letter when applying.
4. For provisional appointment*: To be eligible for a provisional appointment, candidates must have:
Graduated from high school or have earned a high school equivalency diploma AND you must have
1: one year of experience in a position where your primary responsibility was providing customer service** to the general public*** either in an environment with substantial face-to-face interaction or in a call center environment.
2: 30 college semester credit hours
If offered a provisional appointment to the Motor Vehicle Representative position, the candidate must pass an open/competitive 4.2B examination which will be given at a later date in time.
A provisional appointment is authorized by §65 of the Civil Service Law when there are fewer than three list eligible willing to accept appointment to the position.
** For the purposes of this examination, customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.
*** For the purposes of this examination, the general public is a broad range of people NOT limited to a specific group of the public.
As a Motor Vehicle Representative or Motor Vehicle Representative (Various Language Parenthetics), you would have substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs. You will be expected to effectively use a computer with multiple applications running simultaneously. You may be required to operate telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc. You may be responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items. In an issuing office setting, the majority of your time will be spent assisting the public by greeting the public as they arrive in the office as well as in processing complex and varied transactions by entering data on a personal computer using a keyboard and mouse, and/or providing detailed information to large numbers of people. If assigned to a call center, you would wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the general public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.
The New York State Department of Motor Vehicles (NYS DMV) is a progressive and dynamic agency that encompasses a broad range of activities and programs. Motor Vehicle Representatives are a vital component to the success of the varied NYS DMV programs and initiatives. Experience as a Motor Vehicle Representative is valued statewide and will open doors for transfer and promotional opportunities in accordance with Civil Service rules and regulations.