HRA/DEPT OF SOCIAL SERVICES
APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (OPERATIONS) CIVIL SERVICE TITLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Services (ITS)/Office of Enterprise Networking Technology/UNIX Infrastructure is recruiting for one (1) Computer Associate (Operations) III, to function as a UNIX/LINUX System Administrator, who will:
– Work on daily UNIX/Linux Infrastructure requests from HRA DSS/DHS users through the
agency’s Service Now system; review the requests and incidents tickets within the UNIX
Infrastructure group as well as with the users; attend the Service Now conferences for
the requests’ approval and implement the changes after they have been approved.
Review daily Enterprise Server activity reports.
– Monitor and maintain the health of 800+ large-scale enterprise servers including Solaris
LDOMs, Zones, Power LPARs, Red Hat Enterprise Virtual servers, and Oracle/IBM
hardware appliance, AWS EC2 instances, KVM, OpenShift, Kubernetes, container
environments. Setup system policies for server hardware and software configuration
on UNIX/Linux servers and AWS instances.
– Troubleshoot hardware failures, operating system errors, network connection issues,
database errors, application errors, security issues, write scripts for system automation,
work with various application groups, other system administrators, and hardware/software
vendors to resolve server issues, replace defected devices for the entire enterprise server
infrastructure.
– Perform the installation, configuration, implementation and upgrade of hardware and software
in the UNIX/Linux/AWS/Azure/container environments.
– Perform the tuning based on observability tools such as AppDynamics, Splunk, Pager Duty,
and Turbonomics.
– Participate in the evaluation, design, and planning of modernized datacenter solutions on-prem
and in cloud environment.
Hours/Shift: Normal Business Hours
Minimum Qualifications
1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in “1” above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in “1” above; or
4. A satisfactory combination of education and/or experience equivalent to “1”, “2”,or “3” above. However, all candidates must have at least two years of full-time experience as described in “1” above
Preferred Skills
– Experience as a Systems Administrator working with Unix/Linux/AIX Operating System. – Experience with AWS and Azure. – Experience working with KornShell, Bash, Python, PowerShell and Perl scripting. – Experience with writing in Ansible, Puppet, Chef, and Run Deck. – Working understanding of data storage, file systems, logical volume manager, backup, and networking, and cloud concepts. – Working experience and knowledge of cloud storage, high availability. – Excellent server software troubleshooting skills. – Strong oral and written communication skills, strong documentation skills, and the ability to handle multiple tasks under tight deadlines.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.