HRA/DEPT OF SOCIAL SERVICES
IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
The Supportive Programs and Initiatives (SPI), Fair Fares program is a Mayoral initiative to subsidize half-fare MetroCard initiative designed to provide accessible discounted Metro Cards for subways and local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.
The Clerical Associate (CA) will be responsible for maintaining an efficient and organized office for the five borough-based operations or the Electronic Application Processing Unit (EAPU) of the Fair Fares Program, by providing administrative support, through a variety of duties, to the Site Director or Supervisor. The employee will prepare and distribute confidential memoranda, reports, and other documents. This position will be responsible for performing clerical assignments such as data entry and preparation of applications. The Clerical Associate III will also maintain calendars, schedule meetings, answer telephones to disseminate information to callers, take messages, reserve conference rooms as well as order and dispense supplies, troubleshoot, and report problems with office equipment.
The SPI, Fair Fares Program is recruiting for one (1) Clerical Associate III, to function as an Intake Clerk, who will perform the following:
– Greet and sign in Visitors to the site/office; route participants to designated areas by issuing a
ticket number.
– Maintain active communications with Fair Fares Program staff including Site Director,
Community Coordinators, and Community Associates for follow up on programmatic
deliverables.
– Provide assistance to the Community Coordinator and other managers by updating and
maintaining calendars, by scheduling and preparing materials for meetings, trainings, events;
keep the daily roster; notify staff of Fair Fares site visitors.
– Categorize, organize, and monitor all electronic files; Scan and index program related
documents, emails and external/internal communications into repository; and ensure
participant records are compiled, reconciled and filed as per program standards and search for
files difficult to locate.
– Take minutes and provide a transcript to all attendees at meeting as directed by the Community
Coordinator or Site Director.
– Utilize various reports and databases to search for participant information to ensure accurate
and timely reporting of Program information, discounts, and processing of refunds.
– Data enter information into the Fair Fares and intranet Quorum (I.Q) systems.
– Create and maintain spreadsheets, logs, and other forms of paper and electronic records to track
and monitor the flow of participants in and out of the site; track progress and outcomes of special
projects within both units.
– Answer telephone take messages and handle incoming and outgoing mail for the Fair Fares site.
Work Location:
404 Pine Street, Brooklyn NY
Hours/Schedule:
9:00am-5:00pm
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.