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Health, Department of
Minimum Qualifications
Current New York State Department of Health employee with permanent or contingent-permanent status as a Health Program Administrator 1, Grade 23.
OR: New York State employee with one year of permanent or contingent-permanent service in a title eligible for transfer to Health Program Administrator 1, Grade 23, under Section 52.6 or 70.1 of the Civil Service Law.
Preferred Qualifications: Preferred candidates will have professional experience in public health insurance programs, including New York’s Medicaid and/or Medicare. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as eMedNY and NYSOH Back Office. Supervisory experience is a plus.
Duties Description
The Bureau of Quality Management and Change Control (BQMCC) oversees NY State of Health contact center operations and manages the change control process with the contractor, working with other bureaus to assess the impact of proposed changes, identify impacts across program areas, and track all change requests. The BQMCC also monitors the quality of the contractor’s performance by conducting quality assurance reviews designed to identify trends and provide recommendations for improvement.
Under the general supervision of higher level staff, the incumbent(s) will assist with the execution of the BQMCC’s objectives geared toward ensuring quality customer service at the NY State of Health contact center. Specific duties include but are not limited to: provide supervision to paraprofessional staff, field electronic referrals from the contact center, work with appropriate staff to resolve consumer issues, maintain and execute quality assurance training plans, conduct quality assurance (QA) reviews of recorded consumer calls using established QA procedures, and maintain cooperative working relationships with other units, division, departments, and agencies to facilitate the delivery of public health insurance.
Additional Comments
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Public Service Loan Forgiveness (PSLF)
Pension from New York State Employees’ Retirement System
Shift & Geographic pay differentials
Affordable Health Care options
Family dental and vision benefits at no additional cost
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
And many more…
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
Some positions may require additional credentials or a background check to verify your identity.
To apply for this job please visit statejobsny.com.