Community Support Counselor

General Description
 

Under the direction of the Manager of Crisis Services, this position will provide case management services to support victims and families dealing with violence, homicides, mental health, family trouble, domestic violence, and other related crises.

This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See “
http://www.cityofrochester.gov/article.aspx?id=8589935786″ Provisional Appointment – FAQ’s)

If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.
CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.
 

Typical Work Activities
 

Responds to referrals, conducts and documents initial screenings/intakes;
Works closely with the Crisis Intervention staff following up on cases that require case management needs;
Assesses client’s physical and mental wellness, needs, preferences and abilities;
Develops plans to improve client’s physical and mental well-being;
Provides direct assistance services including counseling, advocacy, intervention, facilitation and other program allowable services;
Attends court hearings and provides testimony as required;
Provides Crisis support services after a crime;
Conducts home or hospital visits;
Follow up with discharged clients to ensure they are satisfied with services and in good physical and mental health;
Advocates for clients; ensuring access and service delivery to community resources and actively involved and committed to accessing community resources;
Maintains open communication with referring authorities;
Plans and implements appropriate intervention strategies;
Provides on-going communication with clients to ensure needs are met, update case progress and charts referrals;
Maintains confidential information in accordance with HIPPA, state and federal confidentiality rules.
 

Minimum Qualifications
 

High School Diploma or G.E.D. PLUS:

Bachelor’s Degree in Counseling, Human Services, Sociology, Social Work, or closely related field;

AND Two (2) years experience in case management, crisis intervention, or direct service to vulnerable population.

OR

Associate’s Degree in Counseling, Human Services, Sociology, Social Work, or closely related field;

AND four (4) years of experience in case management, crisis intervention, or direct service to vulnerable population.

Note: Proficiency in speaking and writing is a plus.
SPECIAL REQUIREMENT: Possession of a valid N.Y.S. Class D Driver’s license at time of appointment. This license must be maintained throughout employment in this title.