Program Monitoring Coordinator, Mental Health

Full Job Description
 
The Office of Housing Services (OHS) is responsible for developing new supportive housing opportunities and monitoring service delivery at more than 200 scattered site and single site supportive housing dwellings. Supportive Housing programs serve individuals and families coming from chronic homelessness who have a mental illness and or a substance use disorder. In addition, the Office of Housing Services promotes the development of regulatory, legislative and systemic enhancements to supportive housing within the context of the larger NYC mental health delivery system and homeless services system. Agency program performance is monitored through data collection and analysis, ongoing site visits and program meetings. Program Specialists provide continuous technical assistance to support the programs delivery s of quality services to tenants. The office works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City agencies to ensure that services provided in NYC are recovery focused, consumer driven and operating within the premise of Best Practices

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Supervising office staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures
Timely completion of scopes of service that clearly communicate the intended purpose of contracted services, the process by which the service is expected to achieve the intended purpose, and the Program Indicators s by which the program implementation will be evaluated
Timely review of budgets to ensure that all line items, deliverables or performance payments relate and support the implementation of the scope
Timely and appropriate response and resolution to questions, concerns and complaints from programs and consumers
Timely and appropriate corrective action plan to resolve audit deficiencies, egregious or persistent problems
Ensure program monitoring related communications and guidance to contracted providers promote quality and consistency in program monitoring
Ensure yearly assessment of program quality is conducted
Conduct direct management of an assigned program portfolio as per the Program Specialist role
Assist with the development of new programs, including drafting and evaluation of requests for proposal (RFP); drafting of scopes of service and program standards; and identifying key performance indicators (KPIs) for successful implementation and negotiating budgets
As needed, ensures the responsible closure or transfer of programs, including the appropriate transfer or termination of service delivery
Review program indicators of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations
Address questions, concerns and complaints from programs and consumers
Coordinate develop and conduct meetings and trainings to address staff and program needs
As needed participate in ongoing site visits to assess and review the quality of program monitoring
Review and discuss programmatic audits and fiscal issues with staff and providers
Review and negotiate program budget for optimal program performance
Identify potential program and contracting issues including budgeting that is impacting program services
Assist in the negotiation of contracts or MOUs between the Department, public and voluntary agencies
Act as liaison to government and interagency committees and represent DOHMH professionally at meetings, conferences and workgroups
Draft reports and correspondence on behalf of the Office and assist with the preparation of reports on agency functioning and service delivery as requested
Undertake and /or participate in special projects to evaluate and improve the quality of services, operations and needs of the public
Minimum Qual Requirements
 
A baccalaureate degree issued after completion of a four-year course in an accredited college or university and a master’s degree from an accredited school of social work, plus:
1. Six (6) years of full-time, paid, satisfactory experience in social work including (a) two (2) years of casework experience in a health, medical or psychiatric care agency adhering to acceptable standards; and (b) four (4) years in a supervisory, consultative, or administrative capacity or in teaching in an accredited school of social work, with at least one (1) year in a health, medical or psychiatric care agency; or
2. A satisfactory equivalent.
Preferred Skills
 
Experience providing supervision to direct service staff within a setting that serves to homeless or formerly homeless person and persons with a serious mental illness and/or a substance use disorder homeless.

Possess exceptional written and verbal communication skills, strong analytical and problem-solving skills and the ability to manage competing priorities and track progress to adhere to set timelines.

Strong computer and data management skills, including software such as Microsoft Excel and Word. Proficiency with Microsoft Word, Excel and Power Point
Additional Information
 
**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

Proof of Education according to the education requirements of the civil service title.

Current Resume

Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a current or prospective employee of the Department of Health and Mental Hygiene, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information on Public Service Loan Forgiveness (PSLF) Program, Teacher Loan Forgiveness Program and Federal Perkins Loan Cancellation and Discharge, please visit: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.

For information on the New York State Student Loan Repayment Assistance Programs, please visit: https://www.hesc.ny.gov/repay-your-loans/repayment-options-assistance/loan-forgiveness-cancellation-and-discharge.html.

“FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”
To Apply
 
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number #540283.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.
Residency Requirement
 
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.